Illustrative photograph of tools and home work

Start with the essentials

Take clear photos and note when the issue first appeared. This helps the tradesperson decide what to inspect.

Check the details

Agree on the work area, access and any likely disruption before work starts. Keep a copy of the quote and any changes.

Before you decide

After completion, check the agreed work and keep receipts, warranty details and safety paperwork where relevant.

Browse published trade profiles or read more planning resources.